Call Centre Agent Long and Short-Term Insurance Specialist

Job Summary: We are seeking a highly motivated and customer-focused Call Cemtre Agent with RE5 and FAIS accreditation to join our dynamic team. The ideal candidate will provide exceptional service to clients seeking both long and short-term insurance solutions, ensuring compliance with industry regulations and delivering positive customer experiences.

Responsibilities:

1. Handle inbound and outbound calls from clients regarding long and short-term insurance products and services.
2. Provide accurate information and guidance to clients on insurance policies, coverage options, premiums, and claims procedures.
3. Conduct thorough needs assessments to understand clients’ insurance requirements and recommend suitable products tailored to their needs.
4. Process insurance applications, renewals, and policy changes accurately and efficiently, adhering to FAIS regulations and company policies.
5. Assist clients with claims submissions, follow-ups, and resolution of any issues or concerns in a timely and professional manner.
6. Maintain detailed records of client interactions, transactions, and inquiries in the company’s CRM system.
7. Stay up-to-date on industry trends, product updates, and regulatory changes related to long and short-term insurance.
8. Collaborate with other departments, including underwriting and claims, to resolve complex client issues and ensure customer satisfaction.
9. Uphold high standards of professionalism, ethics, and compliance with all relevant regulations, including RE5 and FAIS requirements.
10. Provide feedback and suggestions for process improvements to enhance the overall customer experience.

Qualifications:

1. RE5 accreditation is required.
2. FAIS accreditation is required.
3. Previous experience in a call center or customer service role, preferably in the insurance industry.
4. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
5. Excellent problem-solving abilities and attention to detail.
6. Proficiency in computer skills, including MS Office and Xplan software.
7. Ability to multitask and work effectively in a fast-paced environment.
8. Commitment to providing exceptional customer service and exceeding client expectations.
9. High level of integrity and professionalism.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Positive and supportive work environment with a focus on teamwork and collaboration.
• Comprehensive training and ongoing support to enhance job skills and knowledge.

Join a passionate team of professionals who are committed to making a difference and creating a positive impact in our community.

Be part of a winning team that celebrates success and recognizes individual achievements. Our employees have the opportunity to excel and make a meaningful impact every day

Are you ready to take your career to the next level? Join us and be part of something extraordinary!

If you’re ready to unleash your full potential and thrive in a dynamic environment, we want to hear from you! Apply now and take the first step towards an exciting new career opportunity.

Should you Require More information on this vacancy please Email us at info@trasa.co.za

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By submitting an application for this post the Applicant acknowledges that their personal information will be processed by TRASA.

The Applicant, by their conduct in proceeding with an application for this position, gives their consent to the processing of their personal information as required by the TRASA Recruitment, Selection and Appointment Policy.

Such processing includes logging their information on the TRASA recruitment systems and disclosing their personal information to TRASA employees identified to take part in the selection and recruitment process.

The Applicant consents to any further processing of their personal information as may be required for relevant verification and reference check purposes.

The confidentiality of the Applicant’s personal information will be maintained.

TRASA is committed to employment equity.

TRASA retains the right not to make an appointment and to verify all information provided by candidates.